9 Customer Service Chatbots Ranked For Risk Exposure

Reflectiz analyzed nine leading customer service chatbots for risk exposure using its innovative Exposure Rating assessment tool. With third-party integrations being increasingly targeted by cybercriminals, and new privacy regulations being strictly enforced, chatbots themselves can become a potential source of privacy violations and costly lawsuits for your business.

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Chatbot Usage by Industry

The popularity of nine chatbots across different industries is shown below.

Chatbot Risk Rate

The following charts illustrate how chatbot usage is distributed across websites with varying risk scores. The bubble graph shows the specific correlation between a website’s overall risk score and the risk score associated with its implemented chatbot.

Chatbots Risk Exposure Map

Here is the full overview chart, before going into the details – 

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