US – Customer Success Manager 

About Reflectiz

Reflectiz is a cybersecurity SaaS company helping organizations gain full visibility and control over their web exposure. Our innovative solution monitors risks from third-party technologies, ensuring compliance, reducing digital threats, and enabling secure online experiences.

Trusted by global brands and security teams, Reflectiz empowers organizations to stay ahead of evolving threats in a complex digital landscape. With customers across finance, eCommerce, insurance and more, we bring proactive security to the client side without code changes or heavy integrations.

We’re scaling fast and looking for smart, driven people who thrive in dynamic environments and want to make an impact.

About the Role

We’re looking for a passionate and technical Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of customers, guide them through onboarding and expansion, and be their trusted advisor for getting the most out of Reflectiz. You’ll collaborate with internal teams to ensure customers gain continuous value from the product.

If you’re proactive, detail-oriented, and love combining security expertise with customer impact, this role is for you.

What You’ll Be Doing

• Manage a portfolio of customers through onboarding, adoption, and ongoing growth
  
• Develop success plans aligned with customer goals and ensure consistent value delivery
  
• Drive product integration and implementation with clear customer alignment
  
• Serve as the technical point of contact, providing ongoing guidance on security use cases and compliance workflows
  
• Conduct data-driven reviews to surface risks, product insights, and recommendations
  
• Proactively monitor account health and identify opportunities to deepen engagement
  
• Collaborate closely with Product, Engineering, and Support to address challenges and
  
  drive outcomes
  
• Present roadmap updates and best practices to customer teams and executives
  
• Champion customer advocacy through case studies, referrals, and product feedback

What You Bring

• 2+ years in a customer-facing role in a SaaS, cybersecurity, or compliance-focused environment
  
• Strong technical understanding of web technologies including HTTP, DNS, JavaScript, and browser behavior
  
• Proven success managing customer relationships and driving satisfaction and growth
  
• Excellent communication skills with the ability to simplify complex technical concepts
  
• Comfortable working with both technical and non-technical stakeholders
  
• Experience working with internal cross-functional teams including Product, Development, and Support
  
• Experience using tools like HubSpot and JIRA is an advantage
  
• Fluent English, written and spoken, is required
  

Nice to Have

• Background in cybersecurity or experience working with security and compliance teams
  
• Familiarity with PCI DSS or other regulatory frameworks
  
• Understanding of customer health scoring, usage metrics, or engagement playbooks
  

Why Reflectiz

Grow your career and learn from cybersecurity leaders

Shape the future of client-side security in a fast-growing SaaS company

Join a passionate, collaborative, and culturally diverse team that values initiative and impact

Work with cutting-edge tech and global customers

Enjoy hybrid flexibility with full ownership of your work