Customer Success Specialist

Join our US office in Boston!

Reflectiz is seeking a highly motivated and experienced individual to join our Customer Success team.

MISSION

  • Manage and support a portfolio of assigned customers to drive adoption and growth across the entire lifecycle.
  • Manage the onboarding of new customers and translate their desired outcomes into an implementation plan that provides value timely
  • Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from Reflectiz solutions.
  • Ability to resolve customer issues, both alone and in collaboration with other teams; approach all situations with curiosity and creativity
  • Maintain high levels of engagement and communication with clients; conduct routine account performance planning and business reviews
  • Drive customer advocacy in the form of references and case studies

 

REQUIREMENTS

 

  • 2+ years experience in a client facing role – Must
  • 2+ years within a SaaS company – Must
  • Strong analytical and problem-solving skills, with a willingness to take deep troubleshooting dives and learn as you go.
  • Excellent verbal and written communication, presentation, and relationship management skills.
  • Ability to learn new solutions, features, and functionality, and communicate them to customers in a value-added way. Continual learning mindset and detail-oriented approach
  • Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
  • Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
  • Experience determining customer requirements and presenting appropriate solutions.
  • Proactive, independent thinker with high energy and a positive attitude.
  • Ability to thrive in a fast-paced startup environment.
  • Bachelor’s degree with a technological background – advantage
  • JIRA, hubspot, Excel – advantage
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